The patient (or patient’s guardian) is ultimately responsible for the payment for treatment and care.

Upon booking an appointment with Hemsley Healthcare, the patient (or patient’s guardian) is required to provide up to date, accurate information regarding insurance. We will verify that we accept your insurance plan before confirming your appointment. If we are not contracted with your insurance plan we will bill as an OUT-OF-NETWORK provider.

If we are NOT in-network/contracted with your insurance carrier you will be considered a “Self Pay” patient, and thus responsible for full payment at the time of service. Such payments generally count towards your out of network deductible, but this varies and patients should verify this information with their insurance provider.

We welcome self pay patients, and desire to be completely transparent about out of pocket expenses, so please contact the office directly for questions regarding self pay. We offer a 20% self pay discount to all self pay patients.

Patients are responsible for payment of co-pays, coinsurance, deductibles and all other procedures or treatment not covered by their insurance plan. Payments are due at the TIME OF SERVICE.

We are IN-NETWORK with the following insurance companies, but please note individual plans may vary.

• United Healthcare
• Providence
• Pacific Source
• Blue Cross/Blue Shield of Oregon
• Moda
• Cigna
• Aetna
• Pacific Source Community Solutions (Medicaid)

*Please call if you have a Medicare Advantage or Medicare plan.

We want to acknowledge that while we cannot guarantee payment of your claims by your insurance provider, we will do what we can to assist you in dealing with your insurance provider.

The following items are not covered by most insurance plans and therefore you will be directly responsible. These charges may include:

• Late cancellation/missed appointments without 24 hours notice ($50)
• Supplements/Products

If you fail to make a payment when due (30 days from date invoiced), you will be sent a second bill as well as given the option for a payment plan. If you do not respond to the second bill within 30 days, your account will be referred to a collection agency for collections. In that event, any fees assessed by the collection agency will be assessed in the amount of 40% of the outstanding balance as permitted by ORS 697.115.